Job Title: IT Support Specialist
Location: North Las Vegas
Employment Type: Full-Time | On-Site

Overview:
We are currently seeking a dedicated and skilled IT Support Specialist to join our team. This is a long-term opportunity for a local candidate who is looking to grow within a stable organization. The ideal candidate will be technically proficient, results-driven, and passionate about providing exceptional IT support to both our corporate office and production facilities.

As an integral member of our IT team, you will play a key role in ensuring timely, accurate resolutions to technical issues while delivering superior customer service. If you're looking for a collaborative environment with growth potential, we invite you to apply.

Key Responsibilities:

• Evaluate documented resolutions, analyze support trends, and identify proactive solutions to prevent recurring issues.

• Learn and support the hardware and software systems used across the organization.

• Respond to help desk tickets and incoming support calls in a timely and professional manner.

• Provide support via phone and respond to the emergency support line during scheduled rotations.

• Deliver accurate resolutions for support requests within your area of training and expertise.

• Record, track, and document all troubleshooting steps, actions taken, and final resolutions.

• Perform desktop-level support including software installation, system configuration, and data backups.

• Utilize online resources to aid in problem-solving, including software updates and driver downloads.

• Test and verify the success of fixes to ensure issues are fully resolved.

• Follow up with end users post-resolution to ensure satisfaction and functionality.

• Assist in maintaining and supporting corporate network systems.

• Create and maintain help sheets, user guides, and internal knowledge base articles.

• Perform other related duties as required in alignment with the role’s responsibilities.

Qualifications & Requirements:

• Bachelor’s Degree in Information Technology or a related field preferred.

• Minimum of 3 years of experience in IT support or a related field.

• Strong knowledge of computer hardware and desktop operating systems (Windows XP and newer, macOS).

• Proven experience with end-user application support.

• Familiarity with wireless networks, Palo Alto, VMware, and Cisco networking/voice systems.

• Relevant certifications such as A+, MCSA, MCSE, or CCNA are strongly preferred.

• Proficient in using a wide range of diagnostic and troubleshooting tools.

• Solid understanding of Microsoft Active Directory and group policy management.

• Exceptional written and verbal communication skills.

• Ability to deliver user training and support across varying technical skill levels.

• Strong interpersonal skills, with a focus on empathy, listening, and customer engagement.

• Excellent organizational and documentation skills.