Career Openings >> Field Customer Service Representative
Field Customer Service Representative
Summary
Title:Field Customer Service Representative
ID:72528
Division:Government
City:Henderson
State:Nevada
Description
We are looking for a Field Customer Service Representative. In this role, you will perform duties relative to dispatch, customer inquiries, requests, and complaints received in person, by telephone or mail.

Responsibilities Include:
  • Respond to customer emergency calls and prepare on/off and investigation orders.
  • Ascertain customer account data and resolve complaints from the Customer Information System or Company source documents.
  • Dispatch all work (Field Activity) to field personnel via radio or Mobile Workforce Management (MWM) .
  • Dispatch emergency Underground Services Alerts (USA) locates and communicates with other agencies for after-hour emergencies.
  • Furnish information relative to company rates, rules, regulations, and water conservation.
  • Operate the MWM system as needed to perform all duties of the dispatcher.
  • Perform all phases of data entry work which may include updating, sorting, and closing service orders.
  • Upon completion of appropriate training, receive and transmit telephone and radio calls to various Company personnel.
  • Prepare reports as required.
  • Serve as a relief for other Field Customer Service Representatives.
  • Create and close field activities in the company’s billing system.
  • Call to confirm next day CATCH water conservation inspections with the customers.
  • Prepare customer notification letters
Ideal Individual will have:
  • General knowledge of office procedures relating to customer service and the ability to use Microsoft Outlook, Word, and Excel in the completion of daily tasks.
  • Ability to type at the rate of 35 w.p.m.
  • Upon successful completion of training, the ability to operate multiple independent online systems dealing with scheduling, shutdowns, county recorder’s/assessor’s offices in order to complete work orders.


 
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