Position Summary:

Prospect Specialists will use their knowledge of company products, services, and policies to assist callers with inquiries, qualifications, and appointment setting. This role is speaking with customers and listening to them to gain a better understanding of the college programs we offer.

Job Duties/ Responsibilities

• Appointment setting and confirmations.
• Updating and altering CRM files and profiles
• Follow communication “scripts” when speaking with customers.
• Keep records of all conversations in the call center database.
• Cold and warm calling to potential clients
• Engaging in active listening with customers, confirming or clarifying information
• Discussing and qualifying homeowners based on their energy needs.
• Gather utility usage information from homeowners.
• Understanding and striving to meet or exceed call center goals.
• Scrub through generated leads for potential appointments/clients.

Qualification Requirements

• High organizational skills and ability to manage several projects at the same time.
• Hands on experience with MS Office and Google Docs
• Excellent organizational and multitasking skills
• A team player with a high level of dedication
• Ability to prioritize own workload.
• Strong communication skills
• Must be detail oriented.