We are Now Hiring a Sales Support Specialist in the Farmers Branch, TX area.

Position: Sales Support / Customer Service
Pay: $18-$20 per hour
Shift: 8:30AM-5:00PM
Monday- Friday

Job Summary
The Sales Support / Customer Service Representative is responsible for delivering outstanding customer service and sales support. This position involves assisting the sales team with order processing, handling customer inquiries, resolving issues, and facilitating smooth communication between the sales team and customers.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and effectively resolving issues.
• Accurately process customer orders, ensuring timely delivery and compliance with customer specifications.
• Assist the sales team by preparing quotes, processing sales orders, and managing customer accounts.
• Maintain comprehensive knowledge of company products and services to assist customers and the sales team effectively.
• Address customer complaints with empathy and professionalism, ensuring swift and satisfactory resolution.
• Conduct follow-up communications to ensure customer satisfaction and address any additional inquiries.
• Record customer interactions, transactions, and feedback accurately in the CRM system.
• Coordinate with departments like logistics, finance, and marketing to enhance the overall customer experience.
• Prepare and present regular reports on customer service activities, sales support performance, and customer feedback.
• Identify opportunities for process improvements to boost customer satisfaction and operational efficiency.
• Support other tasks as assigned by the Operations Manager to contribute to organizational goals.