We are looking for a customer service representative with a previous background in billing and collections. In this role, you will be working in a call center performing collections, data entry, and light cashiering duties. 

Responsibilities:

• Directly deal with the customers through various ways: face to face, by phone, by electronic mails responding to account and billing inquiries and adjustments, requests for service and other issues related to utility services
• Routine accounting work processing the receipt of customer payments via mail, in-person and online, and the posting of cash receipts utilizing utility software, invoicing and accounts receivable documentation, maintenance, and reconciliation.
• Basic computer applications using the computer to prepare documents, data entry, and e-mail.
• Manage the customers’ accounts; including setting up the new account, utility billing, adjustments, finalizing account, and any additional billing required.
• Basic clerical work including, but not limited to, typing, filing and organizing, record keeping, basic mathematics, and accounting techniques.
• Arrange meetings between customers and management and follow up on the outcome of those meetings.
• Perform various accounting, financial, and collection functions as required.

Ideal Candidate will have...

• High School Diploma or GED
• 2 years of customer service background that includes collections, bookkeeping or accounting, and clerical experience. 
• Type 40 WPM
• Strong organizational and analytical background

Salary:  $14.00 / hr.