Job Posting: Customer Service Representative II

Location: Garland, TX
Pay Rate: $18 per hour
Schedule: 9 AM - 6 PM, Tuesday to Saturday
Dress Code: Business Casual

Responsibilities:

• Assist customers and business partners via telephone and email, providing accurate information and support.
• Address and resolve customer complaints professionally and efficiently.
• Monitor the progress of delivery routes and ensure timely updates to customers.
• Scan haul-away pods and verify stamp accuracy.

Requirements:

• Minimum of 1 year of customer service experience in a call center environment.
• Strong communication skills with experience in handling inquiries, complaints, and service-related issues.
• Proficiency in Microsoft Office (Word, Excel, and Outlook).

Preferred Skills:

• Detail-oriented with strong problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.