Collections Specialist - URGENTLY HIRING!!!!

Position Overview:
We are seeking a diligent and results-driven Collections Specialist to join our finance team. The ideal candidate will be responsible for managing outstanding accounts, ensuring timely payments, and maintaining strong relationships with customers. The Collections Specialist will work closely with other departments to resolve payment issues and improve cash flow while maintaining a professional, customer-centric approach.

Key Responsibilities:

• Monitor and manage assigned accounts receivable, ensuring timely collection of outstanding invoices.
• Contact customers via phone, email, or mail to follow up on overdue accounts and negotiate payment terms.
• Maintain accurate and detailed records of communications, payment arrangements, and collections status.
• Investigate and resolve any discrepancies or billing issues in collaboration with the billing department and customers.
• Process payments, post transactions to the system, and update account balances accordingly.
• Maintain knowledge of the company’s products and services to effectively answer client inquiries and resolve payment issues.
• Generate and analyze aging reports to prioritize collections efforts and manage delinquent accounts.
• Coordinate with legal or third-party collection agencies when accounts require further action.
• Report regularly to management on the status of collections, account health, and any major issues.
• Provide excellent customer service by handling inquiries with professionalism and empathy.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree in finance or related field preferred).
• Minimum of 2 years of experience in collections, accounts receivable, or similar roles.
• Strong understanding of collection practices, payment systems, and financial regulations.
• Excellent communication and negotiation skills, both verbal and written.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with accounting software.
• Ability to manage multiple accounts and prioritize tasks efficiently.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong ethical standards and the ability to maintain confidentiality.

Working Conditions:

• Full-time, 40 hours per week.
• Occasional overtime may be required to meet deadlines or handle high-priority collections.