• Freight Process Management: Ensure smooth and efficient freight process flow from start to finish.
• Data Entry: Accurately and promptly enter data into our operating system.
• Tracking and Tracing: Track and trace Import files as required.
• Daily Workflows: Utilize Workflows on a daily basis to manage tasks and responsibilities.
• Customer Service: Provide exceptional customer service by interacting with customers to arrange international shipments, meeting customer service standards.
• Billing and Documentation: Ensure accurate and timely client and Service Providers billing, as well as documents sent to customers or brokers for customs purposes.
• Compliance and Efficiency: Meet compliance at all times to regulations, including internal policies and procedures such as Operational Process Standard

Requirements:

• Education: Bachelor's Degree
• Documentation Knowledge: Understanding of air/ocean documentation process is a plus.
• Interpersonal Skills: Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Organizational Skills: Pro-active, strong organizational skills.
• Computer Skills: Strong computer skills (Excel, Word, PowerPoint).
• Language Proficiency: Fluency in English.